Refund policy

Refund and Return Policy

Thank you for shopping with Saddle and Spite.

Because all of our products are made to order, we do not accept returns, exchanges, or refunds for reasons such as:

Please review all product descriptions, sizing charts, and order details carefully before placing your order.

If your order arrives damaged, defective, misprinted, or if you receive the wrong item, please contact us within 7 days of delivery at:

Please include:

Once reviewed, we may offer a replacement or refund depending on the situation.

If you received an item different from what you ordered, please contact us within 7 days of delivery.

Include your order number and photos of the item received so we can investigate and resolve the issue as quickly as possible.

Because every item is produced specifically for each order, we are unable to offer size exchanges.

Please refer to the sizing chart provided on each product page before placing your order.

Orders may be canceled within 2 hours of purchase.

To request a cancellation, please email:

After this window, production may have already begun, and we cannot guarantee that your order can be canceled or modified.

Refunds are only issued in cases where:

Refund requests that do not meet these conditions may not be approved.

If you have any questions regarding your order, please contact us at:

We appreciate your support of our small business and will always do our best to ensure you have a positive experience with Saddle and Spite.